3 June 2013

Real Techniques Customer Service Rave

When a company has rubbish customer service people are quick to write a rant post and warn people away so I thought that I'd share the amazing customer service I had from Real Techniques. I'm actually shocked at how good it was!

Not too long after Real Techniques came to Boots I bought the stippling brush and was left unimpressed (although I love the core collection). Other bloggers raved about how soft it is but mine was stiff and horrible to use. Despite regular washes the bottom of the brush was matted and clogged with product so I couldn't use it for cream blush let alone foundation. 

A couple of  weeks ago I saw someone post about a problem they had on twitter with Real Technique brushes so I replied letting them know I got a bad brush too. The next day Real Techniques tweeted me with a contact email to send a complaint to. I'm not sure why I didn't complain sooner as I usually don't hesitate to! So I sent an email explaining my problem with the brush and with in a matter of hours I got a reply. That's pretty good right?! Sometimes companies take weeks or even months to reply. They asked me to said pictures of the stippling brush and an address to send out a replacement. I replied with the details on Saturday and the next Monday a replacement arrived! Talk about speedy.

Anyway it gets better. Not only had they sent me a replacement for the stippling brush they also sent a kabuki brush too! I was over the moon with this as I'd been after a new brush for bronzer for ages and the angled shape of this will be perfect. They didn't have to include the extra brush but the fact they did left a sweet taste in my mouth.
All in all the customer service really couldn't have been any better! It's refreshing for a brand to value customers and treat them so well. I'll definitely buy from Real Techniques in the future - infact I've got my eye on the powder brush at the moment.

What's  the best customer service experience you've had? What's the worst?

20 comments:

  1. That is really good of them, what a bonus with the extra kabuki brush too.

    I have a M.A.C Giveaway on at the minute too so you should check that out :) http://beautybook13.blogspot.co.uk/2013/05/mac-giveaway.html

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    1. It is so nice that they care about happy returning customers x

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  2. Wow that super amazing. Good to hear about positive customer services experiences :)

    missyinthemirror101.blogspot.com

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    1. I thought because people post rant about places with bad customer services I'd give credit where its due. So nice to be positive!x

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  3. That's really lovely of them! More companies should behave like that, it's the least they can do when you're paying for their products!

    Tania x
    thetaniadiaries.blogspot.com

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    1. They definitely should because it makes people want to buy from the brand again x

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  4. That is so nice of them! Especially that THEY told you to contact them. As Tania said, there should be more companies like RT!

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    1. Excatly! They made sure to help me get the problem solved instead of ignoring x

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  5. This is lovely to read. I didn't know they had such a great customer service. It's nice to hear that brands care about their customers experience and that you got a free kabuki brushxx


    I'm giving away an Urban Decay Naked Basics palette, feel free to join my giveaway x http://holaflo.blogspot.com.ar/

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    1. Being so positive about a company feels so good! I love a good freebie x

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  6. this is really nice to hear! Clinique's customer service is also amazing, when I complained about their 3 step skincare they fully refunded it for me :) x

    dippywrites.blogspot.co.uk

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    1. Ooh that's good! If I know a brand treats customers well it makes me want to shop there more x

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  7. customer service is amazing ive heard that sigma have really bad customer service

    www.andrewjamesblog.com

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    1. Oh yeah I've heard that too & I was going to order from the site but apparently there are quite high custom charges too x

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  8. Good customer service always makes me want to buy from the brand again.
    good post!
    x

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    1. It definitely does make a huge difference!x

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  9. That's so cool that they sent you the Kabuki Brush! it's great to hear about good customer service, more companies need to be like this haha!

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    1. It's actually a really good brush for powder and folds out to be perfect for bronzer because I have a small face. They do need to learn from RT! I think a lot of customers under estimate how important good customer service is x
      lifeandlipsticks.blogspot.co.uk

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  10. I love real techniques brushes, there customer services sound great - I buy mine from Boots in the UK so I don't have this x

    www.ofbeautyandnothingness.blogspot.co.uk

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    1. I bought mine from Boots too x

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